Business Analyst – AML/KYC Customer Support

Customer Service, Multiple Jobs
Haryana
January 3, 2026
Full Time
Urgent
Application ends: March 6, 2026
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Job Description

Job ID: BFS047723
Company: Genpact
Location: Gurugram, Haryana, India
Job Type: Full-Time
Experience: 0–2 years (graduate freshers with customer service preferred)
Education: Graduate/Bachelor’s degree
Expected Salary: ₹8–12 Lakhs per year
Job Category: Business Analysis, AML/KYC, Customer Service, ID Verification
Website: Website
Contact: Contact us

About the Company:
🤖 Genpact is an advanced technology services leader delivering AI, digital innovation, and operational excellence for global enterprises via its AI Gigafactory accelerator.140,000+ employees powered by curiosity, courage, and innovation across data, technology, and AI to create tomorrow’s solutions today.

About the Role:
📞 Support large-scale KYC uplift program handling identity verification for retail/commercial customers via voice/email, ensuring compliance and excellent service.
Validate documentation, manage cases, resolve exceptions, and meet KPIs in a high-volume customer-centric environment.

Key Responsibilities:

  • ☎️ Handle customer calls guiding through KYC requirements; validate ID/docs via systems, ensure policy compliance.
  • 📧 Manage case workflow for emailed docs; follow up empathetically for incompletes, prioritize per team leader assignments.
  • 🤝 Collaborate to resolve exceptions; meet SLAs/KPIs balancing compliance, turnaround, and customer experience.

Requirements:

Minimum Qualifications:

  • 🎓 Graduate/Bachelor’s degree; excellent written/spoken English.

Preferred Skills:

  • 👥 Customer service/contact center experience; basic KYC/IDV knowledge (Australian processes advantage).
  • 🧠 Analytical skills for doc review/verification; problem-solving, compliance orientation, attention to detail/empathy.
  • 💬 Effective communication (verbal/written); tech fluency with multiple systems/workflows.

Why Join Genpact?
✅ Entry-level AML/KYC Business Analyst role with competitive fresher pay (₹8–12L, aligned with Genpact BA average ₹12.4L and fresher ₹10L).
✅ Work on AI-driven KYC uplift for global clients with hands-on customer interaction across voice/email channels.
✅ Join 140K+ innovative team in transformation leader with strong career acceleration and learning opportunities.

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